User Agreement & Operating Policies

Terms and Conditions

Jaypee Brothers Medical Publishers Private Limited — Please read these terms carefully before accessing or using our services.

Last Updated: August 2026 Minimum Age: 18+ Jurisdiction: Delhi, India Free Shipping in India

1. Introduction & Age Eligibility

Essential

These Terms and Conditions shall govern your use of our website. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you register with our website, submit any material to our website, or use any of our website services, we will ask you to expressly agree to these terms and conditions.

Age Requirement: 18 Years or Older

You must be at least 18 years of age to use our website. By using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

2. Licence to Use Website

Usage Grant

Subject to the other provisions of these terms and conditions, you may:

  • View pages from our website in a web browser;
  • Download pages from our website for caching in a web browser;
  • Print pages from our website;
  • Stream audio and video files from our website; and
  • Use our website services by means of a web browser.

Prohibited Actions

Except as expressly permitted by these terms and conditions, you must not:

  • Download any material from our website or save any such material to your computer (except as expressly allowed);
  • Use our website for any purposes other than your own personal and business purposes;
  • Edit or otherwise modify any material on our website;
  • Republish material from our website (including republication on another website);
  • Sell, rent, or sub-license material from our website;
  • Show any material from our website in public or exploit material for commercial purposes;
  • Redistribute material from our website.

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

3. Acceptable Use Policy

Compliance

You must ensure responsible and lawful behavior while interacting with our platform. You must not:

  • Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, or accessibility of the website;
  • Use our website in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
  • Use our website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software;
  • Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to our website without our express written consent;
  • Access or otherwise interact with our website using any robot, spider, or other automated means (except for the purpose of search engine indexing in compliance with our robots.txt directives);
  • Violate directives set out in the robots.txt file for our website;
  • Use data collected from our website for any direct marketing activity (including email marketing, SMS marketing, telemarketing, and direct mailing);
  • Use data collected from our website to contact individuals, companies, or other persons or entities.
Accuracy of Information: You must ensure that all information you supply to us through our website, or in relation to our website, is true, accurate, current, complete, and non-misleading.

4. Registration and Accounts

User Account

You may register for an account with our website by completing and submitting the account registration form on our website, and clicking on the verification link in the email that the website will send to you.

  • You must not allow any other person to use your account to access the website.
  • You must notify us in writing immediately if you become aware of any unauthorized use of your account.
  • You must not use any other person's account to access the website, unless you have that person's express permission to do so.

5. User Login & Password Security

Security

If you register for an account with our website, you will be asked to choose or be provided with a user ID and password.

  • Your user ID must not be liable to mislead; you must not use your account or user ID for or in connection with the impersonation of any person.
  • You must keep your password confidential.
  • You must notify us in writing immediately if you become aware of any disclosure of your password.
  • Account Responsibility: You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

6. Cancellation and Suspension of Account

Account Control

We reserve the right to perform account management actions at our discretion:

  • We may suspend your account, cancel your account, and/or edit your account details at any time in our sole discretion without prior notice or explanation.
  • You may cancel your account on our website at any time using your account control panel on the website.

7. Refer & Earn Policy

Special Rewards

Jaypee Brothers Medical Publishers Pvt Ltd ("Jaypee") is pleased to introduce its Refer & Earn Program enabling users to earn wallet credits by referring new customers to the eJaypee website (ejaypee.com).

Standard Referral
₹50
Wallet Credit per successful purchase for referrals 1 to 10
Enhanced Tier (10+ Referrals)
₹75
Wallet Credit per successful referral after 10 successful referrals

Program Rules & Wallet Credit Conditions

  1. How to Refer: Referrers can create their unique referral link from ejaypee.com and share via email, social media, or personal message. The referral link is for personal and non-commercial purposes only. Spamming or unsolicited advertising is strictly prohibited.
  2. Usage of Wallet Credit: Wallet credits can be used only for purchases on the eJaypee website. Wallet credit:
    • Cannot be encashed under any circumstances.
    • Cannot be transferred to any bank account or other wallet.
    • Cannot be used for any purpose other than purchases on eJaypee.
    • Cannot be exchanged for cash, gift cards, or any other benefit.
    • Cannot be used in locations where eJaypee does not deliver books.
  3. Cancellation / Return / Refund: In case the referred person cancels the order, returns the product, or receives a refund, the related referral wallet credit shall be reversed from the referrer's wallet.
  4. Misuse and Fraud: eJaypee reserves the right to withhold, reverse, suspend, or cancel any wallet credit if any referral is found to be fraudulent, self-generated, suspicious, misused, or in violation of company terms.
  5. Limitation of Liability: Jaypee shall not be held liable for cancellations and/or delays due to any reason including force majeure, logistical problems, etc. Jaypee/eJaypee.com will not be liable for any indirect, special, or consequential damages.
  6. Company Discretion & Governing Law: Terms remain at the sole discretion of company management, which reserves the right to modify or terminate the program at any time. Governed by the laws of Delhi, India. Management decision is final and binding.

8. Your Content: Licence & Rules

User Content

In these terms and conditions, "your content" means all works and materials (including text, graphics, images, audio, video, audio-visual material, scripts, software, and files) that you submit to us or our website for storage, publication, processing, or transmission.

Licence Grant & Waiver

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate, and distribute your content in any existing or future media. You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law.

Content Rules & Standards

You warrant and represent that your content will comply with these terms and conditions. Your content must not:

  • Be illegal, unlawful, or infringe any person's legal rights (under any jurisdiction);
  • Be libellous, maliciously false, obscene, or indecent;
  • Infringe any copyright, moral right, database right, trademark right, or other intellectual property right;
  • Infringe any right of confidence, privacy right, or data protection legislation;
  • Constitute negligent advice, contain negligent statements, or incite criminal acts;
  • Be in contempt of court or breach court orders;
  • Breach racial/religious hatred or discrimination legislation, or be blasphemous;
  • Depict graphic/explicit violence, be pornographic/sexually explicit, false, misleading, or constitute spam;
  • Be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, or inflammatory.

If you breach any provision regarding user content, we reserve the right to delete, unpublish, or edit any or all of your content.

9. Limited Warranties & Exclusion of Liability

Legal Disclaimer

We do not warrant or represent:

  • The completeness or accuracy of the information published on our website;
  • That the material on the website is up to date; or
  • That the website or any service on the website will remain available.

We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation. To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these terms and conditions.

10. Breaches of Terms & Enforcement

Enforcement

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect a breach, we may:

  • Send you one or more formal warnings;
  • Temporarily suspend or permanently prohibit your access to our website;
  • Block computers using your IP address from accessing our website;
  • Contact your internet service providers (ISPs) to request blocking of access;
  • Commence legal action against you for breach of contract or otherwise; and/or
  • Suspend or delete your account on our website.

Where access is suspended, prohibited, or blocked, you must not take any action to circumvent such restrictions (including creating and/or using a different account).

11. General Legal Provisions

Governance

Variation & Revisions

We may revise these terms and conditions from time to time. Revised terms will apply from the date of publication on the website. If you do not agree to revised terms, you must stop using our website.

Assignment & Severability

You agree that we may assign, transfer, sub-contract, or deal with our rights and obligations. If any court determines a provision unlawful/unenforceable, remaining provisions will continue in full force and effect.

Governing Law & Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Indian Law. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

12. Statutory & Corporate Disclosures

Official Info

This website is owned and operated by Jaypee Brothers Medical Publishers Private Limited.

Registration Details
Registered under Companies Act 1956 / 2013
Registration No: 032056
Visit MCA Register
GST Registration
AAACJ0340F1Z6
Private Limited Company

Principal Place of Business

B-3, EMCA House, 23/23B, Ansari Road, Darya Ganj, P.B. No. 7193,
New Delhi, DELHI - 110 002, India.

13. Shipping & Delivery Policy

Logistics

All domestic orders are processed within 1 to 3 business days (excluding weekends and holidays) and international orders are processed within 3 to 5 business days after receiving order confirmation email. Customers will receive notification when order has shipped.

Domestic (India)FREE
Processing: 1 - 3 business days
Shipping Partner: DTDC
International10% Fee
Processing: 3 - 5 business days
Shipping Partners: DHL, TNT, FedEx